Customer Experience Specialist

4 weeks ago


Farnborough, Hampshire, United Kingdom BMW Group Full time

Customer Experience Specialist

Join the BMW Group Financial Services team as a Customer Experience Specialist and contribute to delivering exceptional customer experiences across the BMW, MINI, and BMW Motorrad brands.

Key Responsibilities:

  • Participate in the management and development of loyalty offers to enhance customer retention.
  • Ensure the Retailer HUB is up-to-date across business areas, supporting departments with new content, imagery, and links to improve the Retailer Self-serve experience.

Requirements:

  • Studying towards a Bachelor's degree in a relevant field, on target for a minimum of a 2:2.
  • Confident user of Microsoft Office suite, including Excel, Word, and PowerPoint.
  • Strong written and verbal communication skills.
  • Proactive and self-motivated, with the ability to use initiative and manage projects autonomously.
  • Data analysis skills.

What We Offer:

  • A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to contract), and an attractive pension scheme.
  • Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
  • Exciting additional benefits, including a subsidised on-site restaurant and access to our Advantages scheme, offering a range of offers and discounts.

Next Steps:

If you apply, the next stages of the recruiting process may include online testing, video interview, and a face-to-face, telephone, or virtual interview with the hiring manager. This may be in the form of an assessment centre.

We operate rolling recruitment, which means we may close the application window earlier than identified if sufficient applications are received. Please apply early to avoid disappointment.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex, or sexual orientation.



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