Customer Experience Project Manager

2 weeks ago


Farnborough, Hampshire, United Kingdom BMW Group Full time

Unlock Your Potential with BMW Group

As a Customer Experience Project Manager - FTC, you will play a key role in creating and implementing effective customer experience programs and initiatives that deliver premium retail experiences across Retailer and National Sales Company interactions.

Key Responsibilities:

  • Create and develop innovative customer experience programs that enhance premium customer experiences and eradicate pain points.
  • Research and analyze market and customer intelligence to identify threats and opportunities to business.
  • Develop and implement effective retail/wholesale programs and integrated social media strategies.

Requirements:

  • Degree level or equivalent automotive experience.
  • Strong desire to deliver exceptional levels of service to all customers, retailers, suppliers, and BMW Group associates.
  • Good understanding of the automotive industry, preferably the BMW Group or other Premium brand.
  • Knowledge of social media platforms, tracking, and engagement tools, and online techniques.
  • Advanced Office, Excel, and PowerPoint skills.
  • Business social media monitoring and analytics experience.
  • Understanding of consumer laws and data protection legislation.

About BMW Group

As a part of the BMW Group, a career with BMW (UK) Ltd can offer long-term opportunities for growth and development locally, nationally, and internationally. The BMW Group invests in its employees and boasts a positive and supportive culture and flexible working environment.



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