Customer Experience Ambassador

1 month ago


Farnborough, Hampshire, United Kingdom Cooks Motor Group Full time

Welcome to Cooks Motor Group, a leading automotive retailer with 114 dealerships in the UK representing 21 brands. We are seeking an experienced Sales Executive to join our team at BMW-MINI Farnborough.

 

About the Role

We are looking for a highly motivated and results-driven individual who can deliver outstanding customer experiences. As a Sales Executive, you will guide customers through the sales process, from initial welcome to vehicle handover, providing exceptional service and ensuring seamless transactions.

 

Key Responsibilities
  • Prospect new customers through telephone calls, product launches, and events, maintaining a comprehensive enquiry database.
  • Maintain in-depth product knowledge and enhance expertise through manufacturer-led training sessions.

 

Requirements
  • Prior experience in sales or customer service roles, demonstrating target achievement and relationship building skills.
  • A genuine interest in delivering exceptional customer experiences and contributing to team success.
  • A valid UK driving licence is essential.

 

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • 24/7 online access to healthcare professionals.
  • Car purchasing and lease schemes.
  • Servicing, parts & accessory colleague discounts.
  • Enhanced holiday allowance with length of service.
  • Paid day off for your birthday.
  • Company share purchase plan.
  • Loan plans for colleagues, including toolbox and travel tickets.
  • Colleague referral payments.
  • Industry-leading family-friendly policies.
  • Numerous training, learning, and development options.

 

The estimated salary for this role is around £25,000-£35,000 per annum, depending on experience and performance.

 

About Us

Cooks Motor Group is part of Group 1 Automotive, a global automotive group dedicated to delivering exceptional customer experiences. Our values – Respect, Integrity, Transparency, Teamwork, and Professionalism – drive everything we do. We believe in creating a positive and inclusive work environment where everyone feels valued and supported.



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