Customer Experience Analyst Placement

4 days ago


Farnborough, Hampshire, United Kingdom BMW Group Full time
Role Summary

We are seeking a proactive self-starter with data analysis skills to join our Process & Quality Implementation team. As the Customer Insight & Complaints Analyst, you will be responsible for carrying out root-cause analysis to identify pain points in the customer journey.

The role requires a confident user of Microsoft Office and excellent communication skills. A Bachelor's degree in Business or a related field is preferred, and you should be studying towards a minimum of a 2:2.

We offer a range of benefits, including a subsidised on-site restaurant and access to our Advantages scheme, which gives you a range of offers and discounts.



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