Supervisor of Customer Experience
1 month ago
About the Role:
Mulberry Recruitment is looking for a skilled Team Manager for Contact Centre to oversee our customer service operations. As a seasoned supervisor, you will work closely with the Customer Service Team Managers to drive exceptional customer experiences and meet business objectives.
Main Responsibilities:
• Lead the Customer Service team to deliver outstanding results and exceed customer expectations.
• Develop and implement effective strategies to enhance customer satisfaction and loyalty.
• Foster a positive team culture and promote collaboration among team members.
Requirements:
• Strong leadership skills with experience in managing teams in a contact centre environment.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
Compensation Package:
This role offers an estimated salary of £38,000 - £45,000 per annum, reflecting your expertise and commitment to delivering exceptional results.
Benefits Highlights:
• Comprehensive benefits package including a generous holiday allowance and flexible working arrangements.
• Opportunities for professional growth and development within a dynamic organisation.
• A supportive team environment that values diversity and inclusion.
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