Supervisor of Customer Experience

1 month ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

About the Role:

Mulberry Recruitment is looking for a skilled Team Manager for Contact Centre to oversee our customer service operations. As a seasoned supervisor, you will work closely with the Customer Service Team Managers to drive exceptional customer experiences and meet business objectives.

Main Responsibilities:

• Lead the Customer Service team to deliver outstanding results and exceed customer expectations.

• Develop and implement effective strategies to enhance customer satisfaction and loyalty.

• Foster a positive team culture and promote collaboration among team members.

Requirements:

• Strong leadership skills with experience in managing teams in a contact centre environment.

• Excellent communication and interpersonal skills, with the ability to motivate and inspire others.

Compensation Package:

This role offers an estimated salary of £38,000 - £45,000 per annum, reflecting your expertise and commitment to delivering exceptional results.

Benefits Highlights:

• Comprehensive benefits package including a generous holiday allowance and flexible working arrangements.

• Opportunities for professional growth and development within a dynamic organisation.

• A supportive team environment that values diversity and inclusion.



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