Service Desk Manager

9 hours ago


Redhill, Surrey, United Kingdom Smart Recruit IT Full time

We are seeking a skilled IT Service Desk Manager to join our team at Smart Recruit IT. Based in Redhill, Surrey, this exciting role offers an estimated salary of £35,000 - £40,000 + benefits. As a leader in our technical operations department, you will play a crucial role in shaping our support services and driving business growth.

Key Responsibilities

You will be responsible for developing and implementing service management strategies, managing stakeholder relationships, and leading the support team in delivering exceptional results. Your primary focus will be on ensuring that our customers receive world-class support, while collaborating with internal teams to achieve business objectives.

  • Establish and maintain service level agreements with stakeholders.
  • Develop and execute training programs for the support team.
  • Drive process improvements and enhancements to ensure efficient service delivery.

If you are a motivated and results-driven IT professional with a passion for leadership and service management, we invite you to explore this opportunity further.



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