Technical Support Management Expert

18 hours ago


Redhill, Surrey, United Kingdom Smart Recruit IT Full time

Smart Recruit IT is an expanding technology company passionate about data and reducing carbon emissions. We are currently seeking an IT Service Desk Manager to lead our support teams and ensure exceptional service levels. This permanent position is based in Redhill, Surrey, with an estimated salary of £35,000 - £40,000 + benefits.

About the Role

As the IT Service Desk Manager, you will be responsible for implementing service management best practices, managing stakeholder relationships, and driving continuous improvement within the support team. You will collaborate with cross-functional teams, including Infrastructure, Security, Development, and Solution Architecture, to deliver a seamless support experience.

  • Design and implement effective problem management and change control processes.
  • Foster strong relationships with stakeholders and users, communicating service updates, issues, and resolutions.
  • Lead the support team in managing incoming requests and providing timely solutions.

We are looking for a seasoned IT professional with a background in service management, project management, and leadership. If you have a passion for delivering exceptional customer experiences and driving team success, we encourage you to apply.



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