Service Delivery Director

4 hours ago


Redhill, Surrey, United Kingdom Smart Recruit IT Full time

Company Overview

Smart Recruit IT is a fast-growing technology company seeking an experienced Service Support Manager to lead its service management direction. The company values excellent customer service and strives for high-quality support across key business-critical applications.

Job Summary

We are looking for a skilled Service Support Manager to provide service management direction to our business-critical support teams. As the Service Support Manager, you will work closely with various teams to deliver exceptional support services and drive improvement in existing service levels.

Key Responsibilities

  • Implement formal problem management and change control systems
  • Manage communications with stakeholders and users on service complaints, performance, issues, and resolutions in conjunction with the Service Desk
  • Lead the activities of the support team including IT Level 1 Service Desk, IT Level 2 & 3 Support, Business Support, Data & Analytics, and Development / Application Software Support

Requirements

To be successful in this role, you will need:

  • Project Management experience with IT changes
  • Excellent communication skills and the ability to remain professional and calm in challenging situations
  • Service Management Method and reporting processes expertise
  • IT Systems experience, preferably with Windows / Client Systems
  • Demonstrable Project Management experience (e.g., PMP, Prince2)
  • Experience in ITSM tools (e.g., ServiceNow, Jira)

Benefits

The successful candidate can expect a salary of £35,000 - £40,000 + Company Benefits and a permanent position with opportunities for growth and development.



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