Service Delivery Director
4 hours ago
Company Overview
Smart Recruit IT is a fast-growing technology company seeking an experienced Service Support Manager to lead its service management direction. The company values excellent customer service and strives for high-quality support across key business-critical applications.
Job Summary
We are looking for a skilled Service Support Manager to provide service management direction to our business-critical support teams. As the Service Support Manager, you will work closely with various teams to deliver exceptional support services and drive improvement in existing service levels.
Key Responsibilities
- Implement formal problem management and change control systems
- Manage communications with stakeholders and users on service complaints, performance, issues, and resolutions in conjunction with the Service Desk
- Lead the activities of the support team including IT Level 1 Service Desk, IT Level 2 & 3 Support, Business Support, Data & Analytics, and Development / Application Software Support
Requirements
To be successful in this role, you will need:
- Project Management experience with IT changes
- Excellent communication skills and the ability to remain professional and calm in challenging situations
- Service Management Method and reporting processes expertise
- IT Systems experience, preferably with Windows / Client Systems
- Demonstrable Project Management experience (e.g., PMP, Prince2)
- Experience in ITSM tools (e.g., ServiceNow, Jira)
Benefits
The successful candidate can expect a salary of £35,000 - £40,000 + Company Benefits and a permanent position with opportunities for growth and development.
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