Service Delivery Team Manager

2 days ago


Redhill, Surrey, United Kingdom Field Solutions Group Full time

Are you a seasoned professional looking for a new challenge? Do you have experience in customer service and want to join a dynamic team? We're seeking a Service Delivery Team Manager to lead our Service department and drive success.

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Your Key Responsibilities Will Include:

  • Leading the Service delivery team;
  • Developing and implementing strategies to improve customer satisfaction and service delivery;
  • Allocating jobs to the field engineer workforce;
  • Ensuring all engineers are utilised in a productive and cost-effective manner;
  • Building strong relationships with the field-based workforce;
  • Handling incoming calls from customers and logging jobs as required;
  • Managing the daily incoming workload to ensure customer targets are met;
  • Managing parts requests to ensure efficient completion of tasks;
  • Communicating with customers via various channels;
  • Proactively managing customer expectations;
  • Processing and updating completed calls for accurate invoicing;
  • Supporting installation activity and parts distribution.

What We Offer: A competitive salary of £45,000 - £50,000 per annum, plus a range of benefits and opportunities for career growth and development.

Location: Our office is based in the UK, with flexibility for remote work.



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