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IT Service Management Director
1 week ago
We are seeking a skilled IT Service Management Director to provide strategic leadership and direction to our support teams, ensuring the delivery of high-quality services across business-critical applications. As a key member of our organization, you will work closely with Infrastructure, security, development, and Solution Architecture teams to drive service excellence.
Key Responsibilities:
- Develop and implement formal problem management and change control systems.
- Manage stakeholder and user communications on service complaints, performance, issues, and resolutions.
- Oversee the support requests received and ensure timely resolution.
- Lead the activities of the support team, including IT Level 1 Service Desk, IT Level 2 & 3 Support, Business Support, Data & Analytics, and Development/Application Software Support.
- Project management experience in IT changes is required.
- Strong knowledge of service management methods and reporting processes.
- Experience with IT systems, such as Windows/Infrastructure.
- Demonstrable project management experience (e.g., PMP, Prince2) is preferred.
- Program Management Office (PMO) reporting experience is beneficial.
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Service Management Director
1 week ago
Redhill, Surrey, United Kingdom Smart Recruit IT Full timeCompany OverviewThe esteemed technology company in Redhill, Surrey, is seeking a dedicated Service Support Manager to oversee service management direction for business-critical support teams. The successful candidate will improve existing service levels to ensure targets are met.
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Redhill, Surrey, United Kingdom Smart Recruit IT Full timeAs a seasoned professional in the field of IT, this Service Support Manager role presents an excellent opportunity to work closely with Infrastructure, security, development, and Solution Architecture teams to provide a high-quality support service across key business-critical applications.
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