IT Service Management Director

1 week ago


Redhill, Surrey, United Kingdom Smart Recruit IT Full time
Job Description:

We are seeking a skilled IT Service Management Director to provide strategic leadership and direction to our support teams, ensuring the delivery of high-quality services across business-critical applications. As a key member of our organization, you will work closely with Infrastructure, security, development, and Solution Architecture teams to drive service excellence.

Key Responsibilities:
  • Develop and implement formal problem management and change control systems.
  • Manage stakeholder and user communications on service complaints, performance, issues, and resolutions.
  • Oversee the support requests received and ensure timely resolution.
  • Lead the activities of the support team, including IT Level 1 Service Desk, IT Level 2 & 3 Support, Business Support, Data & Analytics, and Development/Application Software Support.
Requirements:
  • Project management experience in IT changes is required.
  • Strong knowledge of service management methods and reporting processes.
  • Experience with IT systems, such as Windows/Infrastructure.
  • Demonstrable project management experience (e.g., PMP, Prince2) is preferred.
  • Program Management Office (PMO) reporting experience is beneficial.
Estimated Salary: £60,000 - £80,000 per annum.

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