Service Centre Director

3 weeks ago


Redhill, Surrey, United Kingdom Willis Towers Watson Full time
Job Description
Ipswich Service Centre is seeking a highly skilled and experienced Pensions Industry Manager to lead our team. As a key member of our management team, you will be responsible for overseeing service delivery for multiple clients, ensuring adherence to quality assurance and operational excellence frameworks, and making commercially focused decisions influencing internal and/or external stakeholders.

The ideal candidate will have experience as a Service/Contact Centre Manager, excellent time management skills, and the ability to oversee multiple concurrent projects. Experience in the pensions industry or a client-facing environment is preferable.

Key Responsibilities:
* Leading the Ipswich Service Centre
* Overseeing service delivery for multiple clients
* Ensuring adherence to quality assurance and operational excellence frameworks
* Making commercially focused decisions influencing internal and/or external stakeholders

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience.

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