Customer Service Specialist
1 month ago
Bellway, a leading UK house builder, is seeking an experienced Customer Service Specialist to join its South London Division. This role plays a crucial part in delivering outstanding customer service throughout the customer journey.
Salary and Benefits
This role offers a competitive basic salary of £35,000 per annum, plus monthly commission, contributory pension scheme, 25 days holiday, plus bank holidays, access to discounts and benefits portal, ShareSave Scheme, Cycle to Work Scheme, and Life assurance.
Job Description
The successful candidate will report to the Sales Director and be responsible for all aspects of the day-to-day running of the site sales complex. Key responsibilities include:
• Maintaining the general presentation of the site and sales complex to a high standard
• Ensuring accurate and up-to-date information is available to provide full and accurate information to purchasers
• Guiding potential buyers through show homes, stock plots, and site visits to showcase the product
• Promoting Bellway's Health and Safety Policy among visitors and potential buyers, ensuring they are always accompanied by a representative
• Maintaining accurate records using Bellway's CRM system
• Liaising with solicitors, financial advisers, and other stakeholders on a regular basis
• Arranging home demonstrations and handovers with the Site Manager
• Assisting purchasers post-legal completion with defects or customer care issues
• Attending weekly Sales/Site Meetings with the Site Manager and contributing to discussions
• Collaborating with Sales Managers and colleagues to suggest ideas for increasing sales
Required Skills and Qualifications
Successful applicants will possess:
• Experience working in a face-to-face sales environment
• GCSE Maths and English – Grade 4/C or above (or equivalent)
• Effective negotiation and sales skills
• Good administration skills
• Strong communication and listening skills
• Ability to work independently as well as part of a team
• IT literacy and adaptability to new systems
• Commitment to diversity and inclusion
Benefits
In return, Bellway offers a comprehensive package, including access to discounts and benefits portal, ShareSave Scheme, Cycle to Work Scheme, and Life assurance.
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