Customer Service and Operations Specialist

1 day ago


Redhill, Surrey, United Kingdom Austin Fraser Full time

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service and Operations Coordinator to join our team in Redhill. As a key member of our operations team, you will play a pivotal role in ensuring our customers receive top-notch service and support.

The ideal candidate will have excellent communication skills, be able to work accurately and efficiently, and possess a passion for customer service and operational excellence.

Salary: £20,000 - £25,000 per annum

Key Responsibilities:
  • Customer Fulfilment:
    • Process customer orders and handle logistics
    • Generate invoices and manage shipping
    • Handle customer enquiries and resolve issues promptly
  • Account Management:
    • Manage trade accounts and process payments
    • Perform credit control and follow up on outstanding payments
  • Stock Control:
    • Manage demo stock levels and maintain inventory
    • Support shipping processes and coordinate with carriers
    • Deal with customs and VAT deferment
  • Office Facilities:
    • Manage office facilities and services

We offer a competitive salary and benefits package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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