Customer Service Operations Coordinator

7 hours ago


Redhill, Surrey, United Kingdom Austin Fraser Full time

Company Overview:

Austin Fraser is a leading recruitment agency providing top talent to businesses across the UK.

About the Role:

We are seeking a highly organised and detail-focused individual to join our team as a Customer Service Operations Coordinator in Redhill. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences through efficient order management, accurate billing, and timely delivery of services.

Key Responsibilities:

  • Order Management:
    • Taking and logging orders
    • Packing and generating invoices
    • Coordinating shipping and handling bookings
    • Providing extended warranty support
    • Scheduling delivery servicing team
  • Account Management:
    • Setting up trade accounts
    • Chasing credit control via phone and email
  • Stock Control:
    • Managing demo stock
    • Supporting shipping processes
    • Dealing with customs, carriers, and VAT deferment
    • Conducting stock counts
  • Customer Sales:
    • Handling technical calls and referrals to technicians
    • Confirming RMAs and refunds
    • Providing media services support, including Facebook and Mailchimp management
  • Office Facilities:
    • Managing office facilities and services

Requirements:

  • Excellent telephone manner
  • Willingness to engage with customers
  • Attention to detail with the ability to work quickly and accurately

Technical Skills:

  • Proficient in Excel and MS Office packages
  • Able to use Mailchimp
  • Understanding of social media packages and ability to respond to messages
  • Able to utilise photo images and create flyers

Estimated Salary: £28,000 - £35,000 per annum



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