Customer Service Operations Coordinator
7 hours ago
Company Overview:
Austin Fraser is a leading recruitment agency providing top talent to businesses across the UK.
About the Role:
We are seeking a highly organised and detail-focused individual to join our team as a Customer Service Operations Coordinator in Redhill. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences through efficient order management, accurate billing, and timely delivery of services.
Key Responsibilities:
- Order Management:
- Taking and logging orders
- Packing and generating invoices
- Coordinating shipping and handling bookings
- Providing extended warranty support
- Scheduling delivery servicing team
- Account Management:
- Setting up trade accounts
- Chasing credit control via phone and email
- Stock Control:
- Managing demo stock
- Supporting shipping processes
- Dealing with customs, carriers, and VAT deferment
- Conducting stock counts
- Customer Sales:
- Handling technical calls and referrals to technicians
- Confirming RMAs and refunds
- Providing media services support, including Facebook and Mailchimp management
- Office Facilities:
- Managing office facilities and services
Requirements:
- Excellent telephone manner
- Willingness to engage with customers
- Attention to detail with the ability to work quickly and accurately
Technical Skills:
- Proficient in Excel and MS Office packages
- Able to use Mailchimp
- Understanding of social media packages and ability to respond to messages
- Able to utilise photo images and create flyers
Estimated Salary: £28,000 - £35,000 per annum
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