Repair and Maintenance Coordinator

8 hours ago


Redhill, Surrey, United Kingdom SES Water Full time
About the Role

You'll be working on a 12-month contract, providing planning and scheduling services to the SES Water repair and maintenance function. This will involve collaborating with various teams to assist in resolving operational and customer issues.

Key Responsibilities
  • Plan and schedule repair and reinstatement works
  • Support functions across the business in resolving their queries
  • Respond to customer enquiries relating to Repair and Maintenance function
  • Coordinate and communicate with internal service providers and contracted service providers to deliver repair and maintenance works
  • Support the operational business in the event of any incident that impacts on customer water supplies, communicating with and advising customers to keep them informed
  • Work with the Customer Relations team to support with the resolution of customer complaints
About You

To be successful in this role, you'll need experience in dealing with customers over the telephone and a background in planning and scheduling. You should be confident in prioritizing your workload and making effective decisions within set processes, remaining calm under pressure.



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