IT Support Operations Lead

8 hours ago


Redhill, Surrey, United Kingdom Smart Recruit IT Full time

Job Description

As a Service Support Manager at Smart Recruit IT, you will play a critical role in driving the company's service management direction. Your primary responsibility will be to oversee the delivery of high-quality support services to customers. You will work closely with Infrastructure, Security, Development, and Solution Architecture teams to ensure seamless collaboration and effective issue resolution.

Responsibilities

  • Establish formal problem management and change control procedures to ensure efficient incident resolution and minimize downtime
  • Collaborate with the Service Desk to communicate effectively with stakeholders and users regarding service complaints, performance, and issue updates
  • Direct and manage the activities of the support team, focusing on delivering exceptional support services across key business-critical applications

Requirements

To succeed in this role, you will need:

  • Strong project management skills with experience in implementing IT changes
  • Exceptional communication skills to maintain professionalism and composure in challenging situations
  • Expertise in Service Management Methods and reporting processes
  • Proficiency in IT Systems, particularly Windows / Client Systems
  • Demonstrated project management experience (e.g., PMP, Prince2)
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira)

Salary and Benefits

This role offers a competitive salary of £35,000 - £40,000 + Company Benefits and a permanent position with opportunities for growth and development.



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