Customer Experience Specialist
2 months ago
As a Customer Experience Specialist, you will be responsible for delivering exceptional service to our customers. This role requires strong communication and problem-solving skills, with the ability to handle complex customer queries.
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information regarding products and services.
- Work closely with other departments to ensure customer satisfaction.
- Keep records of customer interactions and follow-up tasks.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
What We Offer:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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