Customer Experience Manager
4 days ago
We are seeking an innovative and customer-centric Head of Customer Experience to lead our dynamic team in driving excellence in customer service for Pobl Group. In this role, you will be responsible for managing our Customer Service, Customer Engagement, and Complaints Teams, embedding a customer-first culture and championing continuous improvement.
Key Responsibilities- Lead a team of 30, including five direct reports, to exceed customer service expectations
- Develop and implement strategies to improve customer engagement and service delivery
- Manage investments in telephony systems and collaborate with teams across the organisation to ensure seamless and effective customer services
- A blend of experience, skills, and knowledge in senior management positions within customer service
- A proven ability to inspire teams to deliver person-centred services across multiple channels
- Strong IT literacy and knowledge of best practices and relevant legislation in areas like equality, housing management, and customer involvement
The salary for this role is £68,676 per annum for a fixed-term contract of 12 months. The role is based in Wales, and it is essential for the successful candidate to have a full driver's licence and access to a car.
Pobl Group is a leading provider of housing, care, and support services across Wales, dedicated to creating positive change in our communities. Our mission is to provide quality homes and services that enhance the lives of our customers, with a commitment to putting people at the heart of everything we do.
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Customer Experience Specialist
1 month ago
Newport, Newport, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Newport, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Collaborate with other departments to...
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Customer Experience Advisor
2 months ago
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Customer Experience Associate
1 week ago
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Customer Experience Ambassador
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Customer Experience Liaison
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Customer Experience Specialist
1 month ago
Newport, Newport, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist, you will be responsible for delivering exceptional service to our customers. This role requires strong communication and problem-solving skills, with the ability to handle complex customer queries.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products...
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Customer Experience Associate
3 days ago
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Customer Experience Ambassador
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Customer Experience Delivery Representative
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Culinary Experience Manager
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Customer Experience Host
4 days ago
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Retail Sales Assistant
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Retail Sales Assistant
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Customer Relationship Manager
3 weeks ago
Newport, Newport, United Kingdom C-STEM Limited Full timeCustomer Success RepresentativeCompetitive Salary / PensionThe RoleWe are currently looking for a Customer Success Representative to join our team to assist in ensuring that projects are successfully delivered on time and within budget.Key ResponsibilitiesSupport and management of internal systemsRecording of accurate information onto internal systemsUpdate...
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Customer and Trading Manager
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Customer Operations Support Manager
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Guest Experience Host
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Visual Merchandising Experience Coordinator
7 days ago
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Luxury Beverage Experience Manager
2 weeks ago
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