Customer Experience Manager for Construction Company

2 weeks ago


Newport, Newport, United Kingdom Shackleton Recruitment Group Ltd Full time
About the Role
As a key member of our team, you will be responsible for driving the success of our customer-facing operations. This will involve leading a team to create a positive and supportive working culture, ensuring effective performance, and delivering unrivalled customer service.

Key Responsibilities
  1. Sourcing, interpreting, and analysing departmental data to inform key decisions
  2. Providing administrative support to the team, including responding to emails and answering telephone calls
  3. Learning and understanding our internal CRM system, Simpro, to ensure seamless integration
  4. Developing and implementing strategies to drive customer success and retention

What We Offer
  • A competitive salary and benefits package
  • Continuous professional development opportunities
  • A company culture that promotes work-life balance and employee wellbeing
  • Access to mental health care support and a wellness programme

Shackleton Recruitment Group Ltd
We are a leading recruitment agency dedicated to empowering and developing exceptional talent. Our team is passionate about delivering exceptional service and building long-term relationships with our clients and candidates.

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