Customer Experience Manager for Construction Company
2 weeks ago
As a key member of our team, you will be responsible for driving the success of our customer-facing operations. This will involve leading a team to create a positive and supportive working culture, ensuring effective performance, and delivering unrivalled customer service.
Key Responsibilities
- Sourcing, interpreting, and analysing departmental data to inform key decisions
- Providing administrative support to the team, including responding to emails and answering telephone calls
- Learning and understanding our internal CRM system, Simpro, to ensure seamless integration
- Developing and implementing strategies to drive customer success and retention
What We Offer
- A competitive salary and benefits package
- Continuous professional development opportunities
- A company culture that promotes work-life balance and employee wellbeing
- Access to mental health care support and a wellness programme
Shackleton Recruitment Group Ltd
We are a leading recruitment agency dedicated to empowering and developing exceptional talent. Our team is passionate about delivering exceptional service and building long-term relationships with our clients and candidates.
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