Customer Experience Manager

4 days ago


Newport, Newport, United Kingdom Salsa Catering & Special Events Inc Full time
About the Role

In this exciting opportunity, you will be responsible for delivering exceptional customer experiences throughout the life cycle of events at Salsa Catering & Special Events Inc.

Main Duties:
  1. Process telephone and email bookings and enquiries, ensuring timely responses.
  2. Organise and coordinate customer meetings, capturing event details and preferences.
  3. Manage customer relationships, maintaining open communication and resolving issues promptly.
  4. Craft and schedule social media content, engaging our online community.
  5. Interact with customers in person, responding to their needs and concerns.
Why Join Us?
  • Benefit from a competitive salary: £17,416 per annum (core hours).
  • Prioritise your well-being with our focus on work-life balance.
  • Enjoy a range of Perkbox benefits, enhancing your overall package.
  • Develop your skills through dedicated learning and development opportunities.
  • Benefit from full training, equipping you for success.
  • Work in a secure environment with a free DBS check.
  • Represent our company with pride in a complimentary uniform.


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