Customer Experience Director

2 weeks ago


Newport, Newport, United Kingdom Newport Live Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in food and beverage operations and a proven track record of leading high-performing teams? If so, we have an exciting opportunity for you to join Newport Live as a Customer Experience Director.

In this role, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty across our venues. You will work closely with colleagues to ensure seamless delivery of food and beverage services, always keeping the customer at the forefront.

We are looking for an individual who can drive excellence in customer service, motivating and inspiring their team to achieve outstanding results. If you have a passion for delivering exceptional customer experiences and have a strong background in food and beverage operations, please apply today

Key Responsibilities
  • To develop and implement strategies to enhance customer satisfaction and loyalty.
  • To lead and manage a team of food and beverage staff to deliver exceptional customer experiences.
  • To work collaboratively with colleagues to ensure seamless delivery of food and beverage services.

We estimate this role will pay around £25,596 per annum. Our ideal candidate will have:

  • A proven track record of delivering excellent customer service in a fast-paced environment.
  • Strong leadership and management skills.
  • The ability to think creatively and come up with innovative solutions.

Please note that this role will require the post holder to work flexibly, including early mornings, evenings, weekends, and bank holidays on a regular basis.

Salary: £25,596



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