IT Service Desk Assistant
3 weeks ago
This is an exciting opportunity to join our IT service desk team as an IT Service Desk Assistant. As a key member of our team, you will be responsible for providing first-line IT support to staff, students, and visitors via various contact methods.
You will be working closely with colleagues to ensure all contact with users is recorded accurately in our IT service management tool. The successful candidate will also have the opportunity to identify trends within recent and ongoing issues, and contribute to the creation and maintenance of knowledge base articles.
The University of Birmingham offers a range of benefits, including 40 days paid holiday per year, one paid day for volunteering, occupational sick pay, and a pension scheme. We also offer flexible working arrangements and a generous package of benefits.
The estimated salary for this position is £24,000 - £27,000 per annum, depending on experience.
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Service Desk Support Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Air IT Limited Full timeAt Air IT Limited, we're on a mission to empower our teams and deliver exceptional support to local SMEs. We're seeking an experienced ICT Technical Assistant to join our service desk team.About the RoleThis is an exciting opportunity for a skilled Helpdesk Engineer to provide efficient and effective customer service to our clients. As a key member of our...
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Cyber Security Service Desk Technician
4 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Limited Full timeJob DescriptionWe are seeking a skilled 1st Line ICT Support Engineer to provide expert technical support to our clients. As a key member of our service desk, you will be responsible for diagnosing and resolving technical issues, maintaining accurate records, and collaborating with internal teams.Key Responsibilities:Provide prompt and professional...
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IT Service Desk Apprentice
2 months ago
Birmingham, Birmingham, United Kingdom Getting In Limited Full timeJob Title: IT Service Desk ApprenticeJob Type: ApprenticeshipSalary:£18,000 - £23,000 per annum (depending on experience)About the Role:We are seeking an ambitious and dedicated individual to join our IT Service Desk team as an IT Service Desk Apprentice. As an apprentice, you will work alongside experienced team members to gain hands-on experience and...
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IT Service Desk Professional
4 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Limited Full timeRole SummaryWe're on the hunt for a skilled IT professional to join our team as a 1st Line Service Desk Engineer. This is an excellent opportunity to showcase your technical expertise, provide top-class customer service, and contribute to the success of our organization.About the Job:This demanding yet rewarding role will see you handling technical service...
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Service Desk Supervisor
4 days ago
Birmingham, Birmingham, United Kingdom N Consulting Limited Full timeWe are looking for a skilled Service Desk Supervisor to lead our Service Desk team and ensure that all incidents and service requests are resolved efficiently and effectively.About the Role:Supervise the work of the Service Desk team to ensure timely completion of incidents and service requests.Monitor call volume and forecast to utilize the scheduling tool...
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Service Desk Engineer
3 weeks ago
Birmingham, Birmingham, United Kingdom In Technology Group Full timeJob DescriptionWe are seeking a Service Desk Engineer to join our In Technology Group team in Birmingham. As a key member of our service desk team, you will be responsible for delivering 2nd and 3rd line support, working closely with the Service Desk and Development teams.About the TeamOur team is responsible for providing technical support to our clients,...
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Senior Service Desk Engineer
1 month ago
Birmingham, Birmingham, United Kingdom In Technology Group Full timeIn Technology Group is seeking a talented Senior Service Desk Analyst / Engineer to join our team in Birmingham. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.This is a fantastic opportunity to work with a leading company in...
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Technical Service Desk Analyst
4 days ago
Birmingham, Birmingham, United Kingdom WestSpring IT Ltd Full timeAre you looking for a new challenge in the IT sector? Do you want to work for a forward-thinking company that values its employees and delivers excellent customer service? We are seeking a Technical Service Desk Analyst to join our team at WestSpring IT Ltd.About UsWestSpring IT Ltd is a managed IT provider that delivers IT support and services with a...
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Service Desk Supervisor
2 weeks ago
Birmingham, Birmingham, United Kingdom N Consulting Limited Full timeN Consulting LimitedAs a Service Desk Supervisor at N Consulting Limited, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. We are seeking a highly skilled and experienced professional to join our team in Birmingham, UK.About the RoleThe successful candidate will be responsible for leading the...
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Technical Service Desk Engineer
1 month ago
Birmingham, Birmingham, United Kingdom In Technology Group Full timeWe are looking for a Technical Service Desk Engineer to join our In Technology Group team in Birmingham. The successful candidate will be responsible for delivering 2nd and 3rd line support within an ITIL-based service desk environment.The ideal candidate will have strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management...
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IT Service Desk Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom Hunter Selection Full timeCompany OverviewHunter Selection is a leading IT Service provider based in Birmingham, offering a range of services to clients across the area.About the JobWe are seeking an experienced IT Service Desk Professional to join our team, providing technical support and assistance to clients via phone, email, and remote access.Key Skills and QualificationsA good...
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Technical Service Desk Analyst
3 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeService Desk Analyst: Our company is looking for a skilled Technical Service Desk Analyst to join our team in Birmingham. As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support, including logging incidents into our service desk system and managing tickets triaged from front-line support. Additionally, you will provide 3rd...
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IT Service Desk Technician
4 weeks ago
Birmingham, Birmingham, United Kingdom Permanent Futures Full timeAbout the RoleWe are seeking an experienced IT Service Desk Technician to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers via telephone, email, and video conferencing.The successful candidate will have excellent communication skills, with the ability to analyze issues using 1st line...
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Technical Service Desk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeAbout the JobWe are seeking a skilled IT Support Specialist to join our team in Birmingham. As a Service Desk Analyst, you will be responsible for providing 1st and 2nd Line Support, logging incidents into the service desk system and managing tickets triaged from front-line support. This is a permanent role that may require the successful candidate to work...
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Junior IT Service Desk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeAre you looking for a challenging and rewarding role in IT? Do you have a passion for delivering excellent customer service and resolving technical issues? If so, we invite you to apply for the position of Junior IT Service Desk Analyst at University Hospitals Birmingham NHS Foundation Trust.The successful candidate will have a strong understanding of basic...
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Service Desk Leadership Role
3 weeks ago
Birmingham, Birmingham, United Kingdom L&G Recruitment Full timeJob Title: Service Desk Leadership RoleCompany Overview: As a leader in recruitment services, L&G Recruitment is committed to delivering exceptional results for our clients and candidates. We seek an accomplished Help Desk Team Manager to oversee our Service Desk operations and drive excellence in customer support.Salary: Your total compensation package will...
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Service Desk Analyst
1 week ago
Birmingham, Birmingham, United Kingdom In Technology Group Full timeAre you a motivated and enthusiastic IT professional looking for a new challenge? Do you have a passion for delivering outstanding technical support? If so, we would love to hear from you!About the JobWe are currently seeking a Service Desk Analyst to join our team in Birmingham. With a competitive salary of £35,000 per year, this role offers an exciting...
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Service Desk Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeAbout the Job:We are currently seeking a Senior Service Desk Analyst / Engineer to join our team in Birmingham. The successful candidate will be responsible for providing 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.This is a challenging and rewarding role...
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IT Service Desk Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom N Consulting Limited Full timeAre you a skilled IT professional looking for a new challenge? N Consulting Limited is recruiting for an IT Service Desk Analyst based in Birmingham, UK. This contract role requires at least 2-3 years of experience in handling calls/emails in an international help desk.The ideal candidate will have good understanding and hands-on experience of Incident...
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IT Service Desk Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability® Full time £35,000Company OverviewOur client, a leader in the logistics and supply chain industry, has built a reputation for excellence over five decades. Focused on customer-centricity, they leverage their dedicated workforce, cutting-edge technology, and extensive industry knowledge to drive success. A culture that encourages continuous development, boundary-pushing, and...