Service Desk Supervisor

3 weeks ago


Birmingham, Birmingham, United Kingdom N Consulting Limited Full time
N Consulting Limited

As a Service Desk Supervisor at N Consulting Limited, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. We are seeking a highly skilled and experienced professional to join our team in Birmingham, UK.

About the Role

The successful candidate will be responsible for leading the Service Desk team and ensuring that Incidents and Service Requests are resolved in a timely manner. You will also be responsible for supervising the individual performance of the Support Analysts and conducting regular performance reviews.

Key Responsibilities
  1. Incident Resolution: Ensure that Incidents and Service Requests are resolved in a timely manner.
  2. Team Leadership: Lead the Service Desk team and provide guidance and support as needed.
  3. Performance Management: Supervise the individual performance of the Support Analysts and conduct regular performance reviews.
  4. Call Volume Management: Monitor call volume and utilize the scheduling tool to ensure service level goals are met.
What We Offer
  • Competitive Salary: Estimated salary: £45,000 - £60,000 per year.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Dynamic Work Environment: A dynamic and fast-paced work environment where no two days are the same.

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