Front Desk Representative

3 days ago


Birmingham, Birmingham, United Kingdom Forest of Arden Hotel & Country Club Full time

**Job Title:** Front Desk Representative

Estimated Salary: £22,500 - £25,000 per annum

Company Overview

The Forest of Arden Hotel & Country Club is a prestigious hospitality establishment located in the heart of a scenic countryside. As a Front Desk Representative, you will be part of our dedicated team that ensures seamless guest experiences.

We are committed to delivering exceptional customer service, and we believe that our warm and welcoming atmosphere sets us apart from other establishments. Our staff members are passionate about providing a high level of care and attention to every guest, making them feel valued and appreciated.

Job Description

This role involves working as part of a dynamic reception team, ensuring efficient and effective front desk operations. Your key responsibilities will include:

  1. Liaising with Housekeeping to allocate rooms efficiently
  2. Working closely with Supervisors/Management to maintain control over administration procedures and security
  3. Operating the telephone, Opera, and Micros systems

You will also be responsible for understanding and adhering to the hotel's policies and procedures, including those related to cash handling and safety protocols.

Required Skills and Qualifications

To be successful in this role, you should possess strong communication skills, both verbal and written. Proactive and reliable individuals who can work effectively within a team are highly sought after.

A good level of English is essential, and previous experience within a similar role would be beneficial but not essential.

Benefits

We offer a comprehensive range of benefits, including Perkbox discounts, Bourne Leisure Group discounts, and use of our leisure facilities at discounted rates. You will also receive free meals and hot drinks during your shift and have access to a bonus scheme subject to business performance.



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