Service Desk Supervisor

1 day ago


Birmingham, Birmingham, United Kingdom N Consulting Limited Full time

We are looking for a skilled Service Desk Supervisor to lead our Service Desk team and ensure that all incidents and service requests are resolved efficiently and effectively.

About the Role:
  • Supervise the work of the Service Desk team to ensure timely completion of incidents and service requests.
  • Monitor call volume and forecast to utilize the scheduling tool to ensure service level goals are met.
  • Conduct daily reviews of outstanding events in the Service Management tool to ensure resolution.
  • Assign tasks to Support Analysts as appropriate and supervise completion.
Responsibilities:
  • Evaluate and prioritize Incidents received from the IS Support Centers.
  • Review open and closed Incidents for quality, accuracy, detail and process.
  • Prepare ad hoc reports as needed and as requested by the Service Desk Manager.
Requirements:
  • 5-7 years' experience in a structured customer service technology position;
What You'll Get:
  • An estimated salary range of £42,000 - £58,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme and annual leave.

This is an excellent opportunity for a seasoned professional to take on a leadership role and drive the success of our Service Desk team.



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