Service Desk Supervisor
1 day ago
We are looking for a skilled Service Desk Supervisor to lead our Service Desk team and ensure that all incidents and service requests are resolved efficiently and effectively.
About the Role:- Supervise the work of the Service Desk team to ensure timely completion of incidents and service requests.
- Monitor call volume and forecast to utilize the scheduling tool to ensure service level goals are met.
- Conduct daily reviews of outstanding events in the Service Management tool to ensure resolution.
- Assign tasks to Support Analysts as appropriate and supervise completion.
- Evaluate and prioritize Incidents received from the IS Support Centers.
- Review open and closed Incidents for quality, accuracy, detail and process.
- Prepare ad hoc reports as needed and as requested by the Service Desk Manager.
- 5-7 years' experience in a structured customer service technology position;
- An estimated salary range of £42,000 - £58,000 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme and annual leave.
This is an excellent opportunity for a seasoned professional to take on a leadership role and drive the success of our Service Desk team.
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Service Desk Supervisor
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Service Desk Engineer
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IT Service Desk Assistant
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Service Desk Leadership Role
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IT Service Desk Analyst
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Service Desk Lead
3 weeks ago
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Senior Service Desk Engineer
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Service Desk Engineer
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Birmingham, Birmingham, United Kingdom Lynx Recruitment Ltd Full timeWe are seeking an experienced IT professional to join our client's Service Desk team as a 2nd Line Service Desk Analyst.Job Description:Contribute to delivering outstanding customer service and technical supportRequired Skills & Experience:Proficiency in Office365, Intune, Azure, VMware, Active Directory, Hardware Management, Windows and MDMA strong...
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