IT Service Desk Team Lead

2 days ago


Birmingham, Birmingham, United Kingdom N Consulting Limited Full time

N Consulting Limited is seeking a highly experienced and skilled IT Service Desk Team Lead to oversee the daily operations of our Service Desk team. As a key member of our IT department, you will be responsible for ensuring that all incidents and service requests are resolved in a timely and efficient manner.

Key Responsibilities:
  • Supervise the work of the Service Desk team to ensure timely completion of incidents and service requests.
  • Monitor call volume and forecast to utilize the scheduling tool to ensure service level goals are met.
  • Conduct daily reviews of outstanding events in the Service Management tool to ensure resolution.
  • Assign tasks to Support Analysts as appropriate and supervise completion.
  • Evaluate and prioritize Incidents received from the IS Support Centers.
Requirements:
  • 5-7 years' experience in a structured customer service technology position;
What We Offer:
  • An estimated salary range of £40,000 - £55,000 per annum, depending on experience.
  • A competitive benefits package, including pension scheme and annual leave.

This is an exciting opportunity for a motivated and experienced professional to join our IT department and contribute to the delivery of exceptional service to our customers.


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