Front Office Team Manager

1 week ago

London, Greater London, United Kingdom Royal Lancaster London Full time

We are seeking a passionate and results-driven Front Office Shift Leader to join our award-winning team at the Royal Lancaster London. This permanent role offers an exciting opportunity for career growth and development in a dynamic environment.

As a Front Office Shift Leader, you will be responsible for coordinating support with Guest Service Agents during busy periods, up-selling room types, training and reviewing staff, and conducting quality checks to ensure exceptional guest service standards. Your key duties will include:

  • Supporting and coordinating efforts with Guest Service Agents to deliver seamless customer experiences.
  • Utilizing various computer systems, including Opera, to manage front office operations effectively.
  • Training and supporting Guest Service Agents to achieve personal and departmental goals.
  • Conducting regular quality checks to ensure compliance with service standards.

Our ideal candidate will possess excellent communication and interpersonal skills, be able to work well under pressure, and have a passion for delivering exceptional customer experiences. If you are a motivated and driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key benefits of working at the Royal Lancaster London include:

  • A competitive salary of £27,040.00 + service charge.
  • Pension scheme with company contributions.
  • 50% discount in all restaurants and Spa's across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and management development programmes.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.

The Royal Lancaster London is proud to be recognized as one of the happiest hotels in London, with a range of awards and certifications, including Best Employer for 2021 at Springboard's Excellence Awards, Earth Check Silver Certified 2023, and Hoteliers' Charter Approved. We offer a supportive and inclusive work environment that values diversity and promotes career growth. If you are a dedicated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

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