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Front Office Team Lead

1 month ago

London, Greater London, United Kingdom Accor Full time
About the Role

We are seeking an experienced Front Office Manager to lead our front of house team and ensure operational excellence throughout the hotel. As a key member of our management team, you will be responsible for managing the day-to-day operations of the front office, including leading, motivating and coaching your team to deliver exceptional customer service and meet audit targets.

Main Responsibilities:
  • Lead and manage the front office team to ensure high levels of customer satisfaction and delivery of hotel standards.
  • Manage duty shifts and ensure seamless handovers between teams.
  • Exceed departmental targets through effective sales and revenue generation strategies.
  • Identify new opportunities to increase profit contributions and cost control.
  • Participate in revenue and sales activities operated by head office.