Front Office Team Leader
6 days ago
Job Title: Front Office Team Leader
">About the Job:
We are seeking a highly motivated and experienced Front Office Team Leader to join our team at AccorHotel. As a key member of our front desk operations, you will be responsible for overseeing all front office activities, including check-in/check-out processes, reservations, and guest services.
Key Responsibilities:
- Ensure seamless check-in/check-out processes for guests.
- Manage reservations and coordinate with other departments as needed.
- Provide exceptional guest service and address any complaints or issues promptly.
- Collaborate with the Front Office Manager to develop and implement new procedures and policies.
- Lead by example and motivate team members to deliver outstanding service.
Requirements:
- At least 1 year of experience in a front office role.
- Strong leadership and communication skills.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Proficiency in hotel management software, preferably Opera Cloud.
Estimated Salary: £35,000 - £45,000 per annum, depending on experience.
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