Front of House Team Leader
5 days ago
Front of House Team Leader Job Description
We are seeking a highly skilled Front of House Team Leader to join our team. As a key member of our hospitality team, you will be responsible for leading the front-of-house team and ensuring the smooth, safe, and efficient running of our centre.
The ideal candidate will have great leadership skills, the ability to motivate and inspire a team, and the ability to work effectively in a fast-paced environment. You will also need to have a working knowledge of Microsoft Office programmes, database systems, and intranet.
In this role, you will lead the front-of-house team, providing guidance and support to ensure excellent customer service delivery. You will also be responsible for handling the administration of financial transactions, maintaining accurate invoices, and collecting payments.
About the Centre
Our centre offers visually impaired ex-service people holidays, training, and rehabilitation services. We believe every vision-impaired ex-service person should be able to lead the life they choose.
Key Responsibilities
- Lead the front-of-house team
- Provide guidance and support to ensure excellent customer service delivery
- Handle the administration of financial transactions
- Maintain accurate invoices and collect payments
- Ocassionally provide cover for Night Team colleagues
- Monitor guest feedback
- Ensure an efficient deliveries and mail distribution system
Benefits
This role offers a competitive salary of £13.63 per hour, as well as a range of benefits including a pension scheme with generous employer contributions, healthcare cash plan, access to legal services and mental health support, employee assistance programme, paid professional subscriptions and discounts, and professional and personal development opportunities.
Requirements
- Leadership skills
- Ability to motivate and inspire a team
- Great communication skills
- Working knowledge of Microsoft Office programmes, database systems, and intranet
- GCSEs in English Language and Mathematics (Grade 4 / C)
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