Front Office Team Lead

18 hours ago


London, Greater London, United Kingdom PPHE Hotel Group Full time
Job Summary

As a Front Office Team Lead, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our Front Office team.

You will be responsible for leading by example, motivating, training, and inspiring the front office team members to provide exceptional service to our guests.

Responsibilities:

  • Lead by example, motivate, train, and inspire the front office team members
  • Liaise with the team to ensure guest satisfaction, financial goals, and responsible business targets are met
  • Empower your team by providing an inspiring service culture through briefings, team meetings, and coaching

What We Offer:

  • Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Rota given 2 weeks in advance
  • Departmental productivity & service incentive scheme
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events

Location: art'otel London Battersea Power Station, United Kingdom



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