Assistant Front Office Team Lead

3 weeks ago


London, Greater London, United Kingdom Como The Halkin Full time

Job Overview:

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COMO The Halkin is seeking a highly skilled and experienced Front Office Manager to lead our team in delivering exceptional guest service.

We are committed to providing a unique and personalized experience for our guests, and we need someone who can drive this vision forward.

This is an exciting opportunity for a seasoned hospitality professional to join our team and take on a leadership role.



Salary Information:

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The successful candidate will receive a competitive salary of £33,600 + Expected average annual service charge of £3,600.



About the Role:

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The Front Office Manager will be responsible for ensuring the smooth running of the department on a day-to-day basis. This includes leading by example, demonstrating genuine passion for guest service, and maintaining and enhancing our excellent 'surprise and delight' culture.

Key responsibilities include assessing guest issues, taking prompt action to resolve them, overseeing handling of special room requests, and ensuring effective communication with other departments.



Requirements:

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To succeed in this role, you will need a background in luxury hospitality, previous experience supervising a team, a proactive approach with a self-driven attitude, and excellent attention to detail.

Knowledge of Opera is highly desirable, but not essential.



Benefits:

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We offer a range of benefits, including competitive salary, employee rates for all COMO Hotels and Resorts properties worldwide, 3 complimentary nights stay in any COMO Hotel or Resort Worldwide, and much more.



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