Front Office Team Leader

4 weeks ago


London, Greater London, United Kingdom The Ned Careers Full time

About The Ned

The Ned is a global collection of hotels, clubs, spas, and restaurants where like-minded individuals can meet, work, and socialize.

This role is part of the front office team, which is responsible for providing exceptional hospitality to hotel guests.

As a Front Office Supervisor, you will lead a team of receptionists and be responsible for the daily operation of the front office.

Key responsibilities include:

  • Leading a team of front office receptionists to ensure excellent guest service
  • Providing hands-on support to the team and setting them up for success
  • Supervising the daily operation of the front office and maintaining high standards of hospitality
  • Coaching, training, and developing the team to ensure they have the skills and knowledge needed to provide exceptional service

Requirements

To be successful in this role, you will need:

  • Previous experience in a front office role in a similar environment
  • Supervisory experience is advantageous
  • A bright personality and genuine warmth, with a passion for outstanding hospitality
  • An organised and detailed manner, with the ability to manage multiple priorities and a busy operation
  • A calm demeanour and a desire to provide guests with exceptional hospitality

What The Ned Can Offer

The Ned offers a range of benefits, including:

  • A salary of up to £33,925 per year, including service charge
  • Complimentary meals in our restaurant, Neddy's
  • Exclusive rates at The Ned for staying and eating with friends and family
  • Wellbeing and health benefits
  • A paid volunteer day
  • Refer a friend scheme of up to £1,000
  • Regular social events
  • Employee assistance program
  • Reward and recognition initiatives

The Ned is committed to diversity, equity, and inclusion and welcomes applications from all qualified candidates. Please let us know if you have any specific needs during the interview process. All candidates must have the right to work in the UK to be considered for this role.


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