Administrative Support Professional
13 hours ago
Custom Intelligent Security is seeking an experienced Service Administrator to join our team.
This is a full-time on-site role that requires exceptional organizational and problem-solving skills. The ideal candidate will have a strong background in administration, customer service, and technical support.
Key Responsibilities:
- Coordinate emails with clients, requesting information and providing updates
- Manage client information and departmental communications via CRM
- Review and coordinate engineer call sheets for Service and Maintenance Departments
- Pass on further actions and information to account managers and line managers
- Administer invoices, close jobs, and issue call sheets to clients for Service and Maintenance Departments
- Daily checks on CRM for Service and Maintenance
- Book jobs with clients and request issue RAMS
- Permit application and parking requests
- Sub-contractors works and documentation
- NSI and H&S administration requirements
- False alarm management and monthly statistics
- Service and maintenance statistics
- Service kit coordination
- Administration and callout rota administration
- Sub-contractors file/schedule administration
- Remote monitoring setup and client administration
- Engineering admin requirements
Requirements:
- Excellent communication skills
- Strong customer service skills
- Proficiency in administrative assistance
- Technical support knowledge and experience
- Experience in providing training to customers or colleagues
- Ability to work collaboratively in a team environment
- Organisational and problem-solving abilities
- Experience in the security industry is a plus
- Proficient with Microsoft Office
Package/Benefits:
- 24 days annual leave plus bank holidays
- Rewards and healthcare package
- Company pension
- Ongoing training and development
Estimated Salary: £30,000 - £40,000 per annum, depending on experience. We offer a competitive salary range of £30,000-£40,000 per annum, depending on experience.
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