Administrative Support Professional

13 hours ago


Watford, Hertfordshire, United Kingdom Custom Intelligent Security Full time
Job Description

Custom Intelligent Security is seeking an experienced Service Administrator to join our team.

This is a full-time on-site role that requires exceptional organizational and problem-solving skills. The ideal candidate will have a strong background in administration, customer service, and technical support.

Key Responsibilities:

  • Coordinate emails with clients, requesting information and providing updates
  • Manage client information and departmental communications via CRM
  • Review and coordinate engineer call sheets for Service and Maintenance Departments
  • Pass on further actions and information to account managers and line managers
  • Administer invoices, close jobs, and issue call sheets to clients for Service and Maintenance Departments
  • Daily checks on CRM for Service and Maintenance
  • Book jobs with clients and request issue RAMS
  • Permit application and parking requests
  • Sub-contractors works and documentation
  • NSI and H&S administration requirements
  • False alarm management and monthly statistics
  • Service and maintenance statistics
  • Service kit coordination
  • Administration and callout rota administration
  • Sub-contractors file/schedule administration
  • Remote monitoring setup and client administration
  • Engineering admin requirements

Requirements:

  • Excellent communication skills
  • Strong customer service skills
  • Proficiency in administrative assistance
  • Technical support knowledge and experience
  • Experience in providing training to customers or colleagues
  • Ability to work collaboratively in a team environment
  • Organisational and problem-solving abilities
  • Experience in the security industry is a plus
  • Proficient with Microsoft Office

Package/Benefits:

  • 24 days annual leave plus bank holidays
  • Rewards and healthcare package
  • Company pension
  • Ongoing training and development

Estimated Salary: £30,000 - £40,000 per annum, depending on experience. We offer a competitive salary range of £30,000-£40,000 per annum, depending on experience.



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