Customer Support Specialist

2 weeks ago


Leicester, Leicester, United Kingdom Otis Elevator Co. Full time
Company Overview

At Otis Elevator Co., we strive to provide exceptional service to our customers while prioritizing Safety, Ethics, Quality, Innovation, and Employee Opportunity. As a key member of the Otisline Contact Center Team, you will play a vital role in delivering outstanding customer experiences.

Job Description

As a Customer Care Champion, your primary responsibilities will include dispatching work orders within agreed processes and timeframes, capturing and updating relevant job and customer information in CRM systems, and providing top-notch customer service. You will be the primary interface between internal and external customers, ensuring seamless communication and resolving issues efficiently.

Salary and Benefits

We offer a competitive salary in accordance with local standards, including remuneration for fixed-term contracts, and additional benefits that align with industry norms. We are an Equal Opportunity/Affirmative Action Employer, committed to complying with all federal protected classes and promoting diversity, equity, and inclusion.

Why Join Us?

By joining Otis Elevator Co., you will have the opportunity to work with a talent-driven international company that values its employees. Our team is dedicated to innovation, quality, and safety, and we strive to create a positive and inclusive work environment. With a crisis-proof industry as our foundation, you can expect stability and growth opportunities. Your hard work and dedication will not go unnoticed, and you will receive recognition and rewards for your contributions.

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