Customer Payment Support Specialist
11 hours ago
An exciting opportunity has arisen for a Customer Payment Support Specialist to join Stonewater and provide our customers with the right support to manage their rent and service charge payments.
Responsibilities:- Reviewing both rent and service charge accounts and contacting customers to identify why they have not paid their charges
- Offering appropriate support and advice to enable customers to pay their charges
- Managing a caseload and offering basic benefit advice, discussing repayment options, and making affordable, sustainable arrangements
- High resilience and ability to handle challenging and sensitive conversations
- Good communication and numerical skills
- Self-motivation and desire to perform to the best level
- A customer experience mindset and ability to provide an exceptional service to customers
A home-based role with full training and support provided. A competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits.
This is a 37.5 hour per week role, working varied shifts including mornings, afternoons, and weekends. You'll work to agreed shifts on a rota basis, which will include some evenings and occasional Saturdays.
About Us:Stonewater is a housing association that provides affordable housing and support services to customers across the UK. We're committed to helping our customers achieve their goals and improve their lives.
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