Customer Experience Specialist
6 days ago
Experience the perfect blend of customer service and claims resolution as a Customer Experience Specialist with Hastings Direct.
We are seeking an experienced complaints handler to join our vibrant Leicester office, where you will deliver exceptional customer experiences and resolve insurance claims efficiently.
This role is ideal for those who enjoy working in a fast-paced environment, handling multiple customer interactions daily, and providing solutions to complex problems.
Key responsibilities:
- Investigate and resolve insurance claims or complaints over the phone, ensuring high-quality service delivery.
- Deliver exceptional customer experiences, maintaining a positive tone and resolving issues promptly.
- Collaborate with colleagues and team leaders to achieve business objectives and improve processes.
You will receive comprehensive training on our products, systems, and regulatory procedures, as well as ongoing support from experienced coaches and team leaders.
This role offers a competitive salary of £24,500, plus benefits including hybrid working, a modern office space, and opportunities for career progression.
We promote a relaxed, friendly, and diverse working environment, with access to on-site amenities such as 'Harry's' restaurant and Costa coffee.
Hastings Direct is committed to equal opportunities and welcomes applications from all suitably skilled persons. Please note that we conduct thorough referencing and may contact your previous employers.
-
Customer Experience Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Severn Trent Full timeAt Severn Trent, we strive to deliver exceptional customer service, and we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch support to our customers, addressing their queries, and resolving their issues in a timely and professional manner.Our ideal candidate...
-
Customer Experience Specialist
4 weeks ago
Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Leicester, UK.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Resolve customer issues efficiently and effectively.Process customer orders and manage account information.Collaborate with other departments to...
-
Customer Experience Specialist
4 days ago
Leicester, Leicester, United Kingdom Flogas Full timeUnlock Your Potential as a Customer Experience Specialist at Flogas">We're seeking an exceptional Customer Experience Specialist to join our team in Syston, Leicester. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences for our customers, ensuring their energy needs are met with efficiency and...
-
Customer Experience Specialist
2 days ago
Leicester, Leicester, United Kingdom Otis College of Art and Design Full timeAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our Otisline Contact Center Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesReceive and adjudicate emergency breakdown callsEnsure all customer and mechanic...
-
Customer Experience Operations Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Flogas Full timeUnlock your potential in a dynamic role as a Customer Experience Operations Specialist at Flogas, a leading energy provider.We're seeking an experienced professional to join our team and play a key part in delivering exceptional customer experiences.About the RoleAs a Customer Experience Operations Specialist, you will be responsible for providing expert...
-
Customer Experience Specialist
1 hour ago
Leicester, Leicester, United Kingdom Marshall Full timeJob SummaryThis is an exciting opportunity to join Marshall Motor Group as a Service Advisor. In this role, you will be responsible for managing customer relationships, providing support throughout their journey, and driving outstanding service.About YouWe are looking for a customer-focused individual with a strong background in customer service. You should...
-
Customer Experience Specialist
2 hours ago
Leicester, Leicester, United Kingdom VERA Security, Inc. Full timeAbout UsVera Security, Inc. is a leading player in the UK's gaming industry, known for its commitment to excellence and innovation. As a Food Service Manager at Grosvenor Casinos, you will be an integral part of our team, working closely with experienced professionals to deliver exceptional customer experiences.We believe that our people are our greatest...
-
Customer Experience Specialist
7 days ago
Leicester, Leicester, United Kingdom Leicester Full timeAbout the Role:We are seeking a highly motivated and enthusiastic Sales Assistant to join our team in Leicester. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and contributing to the success of our store.Salary Details:The successful candidate can expect a competitive hourly rate between £8.65 -...
-
Customer Experience Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeKey ResponsibilitiesInvestigating and Resolving Insurance Claims: Utilize exceptional communication skills to handle customer complaints and resolve complex issues in a timely and professional manner.Delivering Exceptional Customer Service: Prioritize customer satisfaction, ensuring that all interactions are friendly, informative, and...
-
Customer Experience Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Primark Full timeJob DescriptionAt Primark, we're looking for a Retail Assistant to provide an amazing experience for our customers. As a key member of our team, you'll be responsible for delivering a fast, friendly, and efficient service at till points, processing queries, voids, and returns. You'll also be involved in receiving, unpacking, and checking off new deliveries,...
-
Customer Experience Leader
4 weeks ago
Leicester, Leicester, United Kingdom Severn Trent Full timeAbout the RoleWe are seeking an experienced Customer Experience Leader to join our team at Severn Trent. As a key member of our Customer Hub, you will be responsible for leading a team of water specialists and delivering an outstanding customer experience.Key ResponsibilitiesDay-to-day coordination of your team, including prioritization of work and...
-
Customer Experience Leader
2 days ago
Leicester, Leicester, United Kingdom Severn Trent Full timeCompany OverviewAt Severn Trent, we're committed to delivering an outstanding customer experience. As a Team Manager, you'll be at the heart of our Customer Hub, leading teams of great people who strive to make a difference.SalaryWe offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, with a company pay increase each year....
-
Customer Experience Champion
2 weeks ago
Leicester, Leicester, United Kingdom E Next Full timeTransforming Customer ExperiencesE.ON Next is revolutionizing the energy industry with a sustainable and customer-centric approach. As an Energy Specialist, you will play a pivotal role in delivering exceptional service to our customers.We strive to make energy easy for our customers by leveraging state-of-the-art technology and fostering a culture of...
-
Energy Specialist
2 days ago
Leicester, Leicester, United Kingdom E.O.N Worldwide Full timeAbout UsE.O.N Worldwide is a dynamic customer operations team that thrives on delivering exceptional customer experiences. We are passionate about wowing our customers with every interaction and provide a supportive environment for our team members to grow and succeed.Job Description:We are seeking an experienced Energy Specialist to join our team in...
-
Senior Customer Experience Specialist
6 days ago
Leicester, Leicester, United Kingdom Flogas Full timeCustomer Experience Advisor OpportunityWe are seeking a skilled Customer Experience Advisor to join our team at Flogas, where you will play a vital role in delivering exceptional customer experiences.About the RoleThe successful candidate will be responsible for providing expert advice and solutions to customers across various industries, ensuring their...
-
Energy Specialist
2 days ago
Leicester, Leicester, United Kingdom E Next Full timeJob DescriptionAs an Energy Specialist at E Next, you will be part of our customer operations team and play a crucial role in delivering exceptional customer experiences. We prioritize respect, open communication, and growth opportunities for our employees.We're looking for individuals who are passionate about providing top-notch customer service over the...
-
Customer Experience Strategist
1 month ago
Leicester, Leicester, United Kingdom Cromwell Group (Holdings) Ltd Full timeCustomer Experience PartnerAt Cromwell Group (Holdings) Ltd, we're committed to delivering exceptional customer experiences that drive loyalty and revenue growth. We're seeking a talented Customer Experience Partner to join our team and lead the development and delivery of seamless customer experiences across all stages and touchpoints of the customer...
-
Customer Experience Director
2 days ago
Leicester, Leicester, United Kingdom M&S Full timeCustomer Experience DirectorEstimated Salary: £70,000 - £80,000 per annumAbout the RoleAs the Customer Experience Director at M&S, you will be responsible for delivering an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more often.You will lead a team to deliver excellent customer...
-
Customer Experience Ambassador
2 weeks ago
Leicester, Leicester, United Kingdom Rank Group Full timeAt Rank Group, we are looking for a talented Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will be responsible for providing our customers with a memorable experience.Key ResponsibilitiesProvide exceptional customer serviceWork effectively as part of a team to deliver a high-quality customer experienceContribute to...
-
Customer Experience Advisor
4 weeks ago
Leicester, Leicester, United Kingdom Flogas Full timeAbout the RoleWe are seeking a talented Customer Experience Advisor to join our team at Flogas Britain. As a key player in our organisation, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the best possible service.Key ResponsibilitiesProvide expert advice and guidance to customers on energy...