Customer Experience Specialist

1 week ago


Leicester, Leicester, United Kingdom Severn Trent Full time

At Severn Trent, we strive to deliver exceptional customer service, and we're looking for a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch support to our customers, addressing their queries, and resolving their issues in a timely and professional manner.

Our ideal candidate is someone who is passionate about delivering outstanding customer experiences, has excellent communication skills, and is able to think on their feet. If you're a team player who is eager to make a difference, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Respond to customer inquiries and resolve their issues via phone, email, or other communication channels.
  • Provide accurate and timely information to customers, ensuring that their queries are addressed promptly and professionally.
  • Work collaboratively with other teams to ensure seamless customer experience across all touchpoints.
  • Contribute to the development and implementation of customer experience strategies that align with company goals.
  • Participate in ongoing training and development to stay up-to-date with the latest customer experience trends and best practices.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to make a real difference in the lives of our customers.


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