Energy Specialist

1 month ago


Leicester, Leicester, United Kingdom E Next Full time
Job Description

As an Energy Specialist at E Next, you will be part of our customer operations team and play a crucial role in delivering exceptional customer experiences. We prioritize respect, open communication, and growth opportunities for our employees.

We're looking for individuals who are passionate about providing top-notch customer service over the phone and via email. Your responsibilities will include supporting customers with billing and meter exchanges, handling complex challenges with empathy, and thriving in a fast-paced environment supported by state-of-the-art technology and a collaborative team.

Key Responsibilities:
  • Provide exceptional customer service through various channels
  • Support customers with billing and meter exchange issues
  • Handle complex problems with empathy and provide creative solutions
  • Work effectively in a fast-paced environment with a supportive team
Requirements:
  • Passionate about delivering excellent customer experiences
  • Resilient and able to tackle complex problems
  • Strong communication skills with excellent written and verbal English proficiency
  • A team player who thrives in a dynamic environment
  • Confident in making decisions and embracing change
Preferred Qualifications:
  • Previous customer service experience (training provided)
  • A proactive mindset and passion for making a positive impact
What We Offer:
  • Competitive salary: £24,195 - £26,010 per annum, dependent on experience
  • Hybrid working approach: split your week between home and our Leicester hub
  • Generous holidays: 26 days holiday plus bank holidays, including your birthday off
  • Regular social events to foster a sense of community
  • Flexible working hours: Monday-Friday, 9AM-5PM, allowing for a healthy work-life balance
  • Pension scheme: enjoy a generous pension contribution for your future
  • Contract: full-time
  • DBS check required for successful candidates
  • Please note that this role is not sponsorable under the UKVI points-based system


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