Energy Specialist
1 month ago
As an Energy Specialist at E Next, you will be part of our customer operations team and play a crucial role in delivering exceptional customer experiences. We prioritize respect, open communication, and growth opportunities for our employees.
We're looking for individuals who are passionate about providing top-notch customer service over the phone and via email. Your responsibilities will include supporting customers with billing and meter exchanges, handling complex challenges with empathy, and thriving in a fast-paced environment supported by state-of-the-art technology and a collaborative team.
Key Responsibilities:- Provide exceptional customer service through various channels
- Support customers with billing and meter exchange issues
- Handle complex problems with empathy and provide creative solutions
- Work effectively in a fast-paced environment with a supportive team
- Passionate about delivering excellent customer experiences
- Resilient and able to tackle complex problems
- Strong communication skills with excellent written and verbal English proficiency
- A team player who thrives in a dynamic environment
- Confident in making decisions and embracing change
- Previous customer service experience (training provided)
- A proactive mindset and passion for making a positive impact
- Competitive salary: £24,195 - £26,010 per annum, dependent on experience
- Hybrid working approach: split your week between home and our Leicester hub
- Generous holidays: 26 days holiday plus bank holidays, including your birthday off
- Regular social events to foster a sense of community
- Flexible working hours: Monday-Friday, 9AM-5PM, allowing for a healthy work-life balance
- Pension scheme: enjoy a generous pension contribution for your future
- Contract: full-time
- DBS check required for successful candidates
- Please note that this role is not sponsorable under the UKVI points-based system
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