Energy Customer Experience Specialist
2 days ago
Transform the Energy Industry with Octopus Energy
We're seeking an enthusiastic and dedicated individual to join our team in Leicester as a Customer Onboarding Specialist. As a key player in promoting the very best of Octopus Energy, you'll be the friendly voice on the other end of the line—the first point of contact for potential customers looking to join our family.
Your mission is to share your passion for green energy, guide customers through their journey, and help them make informed choices that benefit both their household and the planet. You'll work closely with our team to deliver exceptional customer experiences and ensure every interaction is personal, informative, and focused on the customer's needs.
What You'll Do:
- You will be the first point of contact for prospective new customers who are looking to join Octopus Energy.
- You will speak with potential or existing customers to inform them about our products and services in a friendly manner.
- You will provide superlative customer service, ensuring every interaction is tailored to meet the customer's needs.
- You will be comfortable answering enquiries in volume, taking each customer on a journey of discovery.
- You will onboard customers by assisting them to select the best tariff to suit their needs - becoming an Octopus product guru.
Requirements:
- Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
- Clear communicator with a focus on listening and acute attention to detail.
- Honest, focused, and committed to delivering the highest levels of customer service.
- Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow.
- To be a quick learner due to exposure to different areas.
- Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.
About the Role:
Location: Leicester
Salary: £23,400 per annum (full-time)
Hours: Full-time (standard working hours)
Benefits Package: OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more
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