Energy Advisor
6 hours ago
We are seeking an experienced professional to join our team as an Energy Advisor in Leicester. As part of our Retail Hub, you will interact with customers through face-to-face, telephony, and live chat.
This role offers comprehensive training for those new to the energy industry, either through a 4-week full-time induction at our head office or a virtual 6-month training programme that can be completed within your part-time hours.
Our employees come from diverse backgrounds, and we champion diversity, inclusivity, and authenticity.
With over 800,000 homes across the UK, we are the leading energy company providing award-winning services.
Key Responsibilities- Customer Support: Utilize our CRM system to resolve customer inquiries regarding bills, complaints, technical meter issues, and engineer meter installations.
- Meter Top-up: Effectively top up customers' gas and electric meters.
- Energy Efficiency Tips: Share valuable insights and tricks with our valued customers to promote energy efficiency.
- Sales and Service Goals: Work towards targets like a champion.
- Community Engagement: Collaborate with local charities and organizations to make a positive impact while promoting our charitable foundation, 'Utilita Giving.'
We are dedicated to using technology to give customers more control over their energy usage. Our smart meters enable customers to use around 11% less energy than the average household. We strive to educate customers on sustainable energy practices and are committed to net zero by 2030.
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