Octopus Energy Client Services Representative
14 hours ago
Delivering exceptional customer experiences in the energy sector is paramount to success. At Octopus Energy, we're searching for a skilled Customer Onboarding Specialist to join our team in Coventry.
In this pivotal role, you will cultivate meaningful relationships with our clients, educate them on our offerings, and empower them to make informed decisions that benefit both their household and the planet.
Main Responsibilities:- Nurture rapport with prospective new customers, providing them with comprehensive information about our products and services.
- Facilitate seamless onboarding experiences by guiding clients in selecting the most suitable tariff plans, demonstrating your expertise as an Octopus product expert.
- Provide top-notch customer service, ensuring each interaction is personalized, informative, and centered around the client's needs.
- Beneficial prior experience working in dynamic customer service, operations, or telesales environments.
- Develop and maintain strong relationships with clients through effective communication, active listening, and precision.
- Cultivate a culture of honesty, dedication, and passion for delivering superior customer service.
This role comes with a competitive annual salary of £23,400, based in Leicester. Enjoy a range of benefits including the OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice, and more.
Owning a career at Octopus Energy represents a unique blend of challenge and opportunity for growth. We encourage applicants from diverse backgrounds who are eager to drive positive change on the planet while delivering exceptional customer experiences.
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