Customer Onboarding and Retention Expert

3 days ago


Leicester, Leicester, United Kingdom Octopus Energy Full time

Succeeding in the energy industry demands a relentless pursuit of customer satisfaction. As an Octopus Energy Customer Onboarding Specialist, you will form lasting connections with our clients and guide them towards the most suitable tariffs.

Responsibilities:
  1. Communicate effectively with potential clients, providing detailed information about our products and services.
  2. Expertly onboard new customers by recommending optimal tariff plans, highlighting your proficiency as an Octopus product specialist.
  3. Prioritize customer needs, guaranteeing each interaction is personalized, informative, and centered around their requirements.
Essential Qualifications:
  • Prior experience in high-pressure customer service, operations, or telesales roles would be beneficial.
  • Foster strong relationships with clients through clear communication, active listening, and meticulous attention to detail.
  • Demonstrate unwavering commitment to delivering unparalleled customer service excellence.
About This Opportunity:

The salary for this full-time position is £23,400 annually, based in Leicester. Enjoy comprehensive benefits including the OE Group Share Scheme, complimentary breakfast, cycle to work scheme, EV salary sacrifice, and many more.

Owning a career at Octopus Energy means embarking on a thrilling journey of growth and development. We welcome applicants from diverse backgrounds who are driven to create a lasting impact on the environment while delivering outstanding customer experiences.



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