Customer Onboarding and Retention Expert
3 days ago
Succeeding in the energy industry demands a relentless pursuit of customer satisfaction. As an Octopus Energy Customer Onboarding Specialist, you will form lasting connections with our clients and guide them towards the most suitable tariffs.
Responsibilities:- Communicate effectively with potential clients, providing detailed information about our products and services.
- Expertly onboard new customers by recommending optimal tariff plans, highlighting your proficiency as an Octopus product specialist.
- Prioritize customer needs, guaranteeing each interaction is personalized, informative, and centered around their requirements.
- Prior experience in high-pressure customer service, operations, or telesales roles would be beneficial.
- Foster strong relationships with clients through clear communication, active listening, and meticulous attention to detail.
- Demonstrate unwavering commitment to delivering unparalleled customer service excellence.
The salary for this full-time position is £23,400 annually, based in Leicester. Enjoy comprehensive benefits including the OE Group Share Scheme, complimentary breakfast, cycle to work scheme, EV salary sacrifice, and many more.
Owning a career at Octopus Energy means embarking on a thrilling journey of growth and development. We welcome applicants from diverse backgrounds who are driven to create a lasting impact on the environment while delivering outstanding customer experiences.
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