Account Recovery Specialist

1 day ago


Leicester, Leicester, United Kingdom Octopus Energy Full time

We're looking for a skilled Account Recovery Specialist to join our team. As a Business Credit Specialist, you'll be responsible for supporting individuals and businesses with outstanding debts by agreeing payment plans. Your goal is to provide top-notch customer service and ensure timely collection of outstanding balances.

Job Description:
  • Answering inbound calls, responding to customer inquiries regarding debt, payment plans, and energy accounts
  • Working collaboratively with team members and the wider credit family to do the right thing for the customer
Requirements:
  • Previous experience in sales or credit/collections is not essential
  • Excellent communication skills and the ability to have difficult conversations with empathy

Estimated salary: £30,000 - £50,000 per year



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