Green Energy Support Specialist

3 weeks ago


Leicester, Leicester, United Kingdom Octopus Energy Full time
Transforming Customer Experiences:

At Octopus Energy, we're committed to delivering exceptional customer experiences that exceed expectations. As a Green Energy Support Specialist, you'll play a key role in achieving this goal, working closely with our team to ensure seamless interactions with our customers.


Key Responsibilities:
  • You'll be responsible for handling customer inquiries, resolving issues promptly and efficiently, and providing expert guidance on our products and services.
  • Your passion for sustainability and commitment to delivering exceptional customer service will be evident in everything you do, from initial contact to ongoing support.
  • You'll collaborate with cross-functional teams to identify areas for improvement, develop solutions, and implement changes that enhance the overall customer experience.

Essential Requirements:
  • Experience in customer-facing roles, particularly in the energy or utility sectors, is highly beneficial.
  • You'll need strong communication and interpersonal skills, with the ability to empathize with customers and respond to their needs effectively.
  • A results-driven approach, combined with a proactive attitude and willingness to learn, will be essential in driving continuous improvement and excellence in customer service.

About Our Culture:

Our culture at Octopus Energy is built around three core principles: agility, creativity, and integrity. We empower our employees to take ownership, innovate, and push boundaries to achieve outstanding results. With an estimated salary of £23,400, flexible working options, and a comprehensive benefits package, we're committed to supporting the success of each individual and fostering a positive, inclusive work environment.



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