Energy Expert

5 days ago


Leicester, Leicester, United Kingdom Utilita Energy Full time

**Job Overview:**

We are seeking a skilled and solution-focused individual to join our Leicester Retail Hub as an Energy Expert (Part Time). This role involves interacting with customers through face-to-face, telephony, and live chat. Our ideal candidate will have a positive attitude, excellent communication skills, and the ability to adapt to different customer contact channels.

**Key Responsibilities:**

  • Provide exceptional customer service via face-to-face interactions, phone support, and live chat.
  • Utilize our in-house CRM system to resolve customer inquiries and complaints efficiently.
  • Top up customers' gas and electric meters accurately and promptly.
  • Offer energy efficiency tips and tricks to customers to help them reduce their energy consumption.
  • Handle PayPoint and Payzone transactions securely and efficiently.
  • Work towards sales and service goals, promoting our products to customers who need them.
  • Collaborate with local charities and organizations to make a positive impact on the community.

**Requirements:**

  • A positive and solution-focused attitude.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to different customer contact channels.
  • Previous experience in a customer-facing role is advantageous but not essential.

**What We Offer:**

  • A competitive salary of £25,272 per annum (£12,636 pro-rata for 20 hours per week).
  • A bonus scheme that rewards personal and business achievements.
  • Opportunities for career progression and training.
  • Access to exclusive benefits, including health care, employee assistance program, and pension scheme.
  • A paid volunteering day to give back to the community.

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