Customer Service Lead

1 month ago


Poole, Poole, United Kingdom Pavers Shoes Full time

Customer Service Excellence

We are seeking a skilled Customer Service Lead to join our Pavers team in Poole. As a key member of our store management team, you will be responsible for delivering exceptional customer service, advising on shoe care and accessories, and inspiring your team to achieve results.

Key Responsibilities

  • Support the management team in the day-to-day running of the store
  • Coach and develop the team to drive the achievement of KPIs
  • Deliver consistently high levels of customer service
  • Live and breathe Pavers DNA, leading by example

Benefits

  • Generous Staff Discount scheme
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation and RetailTRUST

Requirements

  • Good availability for weekend and weekday working
  • Ability to work in a fast-paced environment
  • Excellent communication and leadership skills

Pay and Hours

£12.10 per hour, increasing to £12.35 per hour after completing the required retail induction PaSS stages



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