Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Specialist to join our Business Contact Centre team in Poole. As a key member of our team, you will provide exceptional service to our partners and customers, delivering a personal and human touch to every interaction.
Your Key Responsibilities:
- Be an expert in customer service queries, handling inbound calls, emails, and social media in a professional and efficient manner.
- Provide solutions that best support the customer, while keeping in mind our financial objectives.
- Establish rapport and build relationships with customers, ensuring they feel valued and supported.
- Complete all queries accurately and within SLAs, maintaining world-class service standards.
What You'll Need:
- Excellent customer service skills, with a confident and friendly approach.
- Great verbal and written communication skills, with a confident and friendly approach.
- Strong attention to detail and accuracy, with the ability to prioritize workload across several streams.
Why Currys:
We're committed to making inclusion and diversity part of everything we do, and we're excited to welcome talented individuals like you to our team. With a range of wellbeing initiatives and a competitive bonus scheme, you'll find a host of benefits designed to work for you.
At Currys, we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of caring and committed colleagues.
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