Customer Service Representative

4 weeks ago


Poole, Poole, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in our Pavers store in Poole. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Deliver exceptional customer service and provide a positive shopping experience
  • Advise customers on shoe care and accessories to complement their needs
  • Meet daily sales targets and achieve key performance indicators (KPIs)
  • Work collaboratively as part of a team to maintain store standards and product placements

What We Offer

  • A competitive hourly rate of £11.70 (increasing to £12.05 after completing the required retail induction)
  • A generous staff discount scheme, which can be shared with family and friends
  • Holiday entitlement, which increases with service
  • Company contribution pension
  • Access to the Pavers Foundation and the Pavers Academy

Requirements

  • Previous experience in a sales or customer service role is desirable
  • Good availability, including weekends and weekdays
  • A 'can-do' attitude and a passion for delivering exceptional customer service


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