Customer Service Coordinator
2 weeks ago
Are you a customer-focused individual looking for a challenging role in a dynamic team? We are seeking a Customer Service Coordinator to join our team at Rubicon Recruitment Agency.
Key Responsibilities:
- Proactively manage key customer accounts by processing customer orders within the correct time frame
- Manage customer enquiries via inbound and outbound calls and emails
- Deal with delivery issues/queries, stock allocation and management of goods into the business
- Work closely with the warehouse department and logistic companies to organise shipment of goods
- Establish strong relationships with customers offering a high level of service
- Use the ERP/CRM systems to administrate the order process and produce reports and documentation
Requirements:
- A confident telephone manner with the ability to build successful customer relationships
- Previous experience managing customer accounts/processing customer orders
- Strong IT skills including Excel and CRM systems
- Knowledge/experience within a manufacturing type environment with an understanding of supply chain
- The ability to manage a busy workload whilst offering a high level of attention to detail
- Excellent communication and administration skills
About Rubicon Recruitment Agency:
We are a leading recruitment agency with a strong commitment to customer service. Our team is dedicated to providing exceptional service to our clients and candidates.
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