Customer Service Coordinator

2 weeks ago


Poole, Poole, United Kingdom Rubicon Recruitment Agency Full time
Customer Service Coordinator

Are you a customer-focused individual looking for a challenging role in a dynamic team? We are seeking a Customer Service Coordinator to join our team at Rubicon Recruitment Agency.

Key Responsibilities:

  1. Proactively manage key customer accounts by processing customer orders within the correct time frame
  2. Manage customer enquiries via inbound and outbound calls and emails
  3. Deal with delivery issues/queries, stock allocation and management of goods into the business
  4. Work closely with the warehouse department and logistic companies to organise shipment of goods
  5. Establish strong relationships with customers offering a high level of service
  6. Use the ERP/CRM systems to administrate the order process and produce reports and documentation

Requirements:

  • A confident telephone manner with the ability to build successful customer relationships
  • Previous experience managing customer accounts/processing customer orders
  • Strong IT skills including Excel and CRM systems
  • Knowledge/experience within a manufacturing type environment with an understanding of supply chain
  • The ability to manage a busy workload whilst offering a high level of attention to detail
  • Excellent communication and administration skills

About Rubicon Recruitment Agency:

We are a leading recruitment agency with a strong commitment to customer service. Our team is dedicated to providing exceptional service to our clients and candidates.



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